Hello everyone, I wanted to provide an update regarding the permissions dialog for our Remote Access offering on macOS. We recently introduced a dialog that appeared during every system login, prompting users to grant the necessary screen recording p...
December ’23 JumpShot Product Edition The Q4 2023 roadmap webinar showcased new automations, workflows, and troubleshooting tools that will increase IT efficiency. We’re now delivering background tools for JumpCloud Remote Access and zero-touch enrol...
We're excited to announce a significant expansion of our Remote Assist offering with the launch of JumpCloud Background Tools, now generally available! As part of our continuous efforts to enhance your remote access experience, Background Tools bring...
Today, we are excited to announce that the Early Access for Background Tools is available to all organizations. Background Tools enhances your ability to troubleshoot issues, manage files, and streamline your IT operations without interrupting your e...
We are pleased to announce that the support for Silent Assist (Unattended Access) is now available with Remote Assist. With the new Silent Assist feature, your end users no longer need to manually grant permission for your Admin to initiate a sessio...
June ’23 JumpShot: Product Edition JumpCloud is delivering continuous improvement to how identities, devices, and passwords are managed. Our open directory now permits syncing with directories that aren’t listed within our catalog to simplify user ...
IT admins can deliver better results when they have the freedom to make choices. Enterprise-focused, unilaterally-driver solutions prescribed from one vendor aren’t always what’s best for a small or medium-sized enterprise (SME). Fortunately, Google ...
Many of you provided feedback around the friction involved in asking end users to launch the Remote Assist app manually and sharing the one time session code with them to establish a Remote Assist session. We are pleased to inform you that we will b...
Hello! we will be shortly rolling out a beta / early access (EA) for enhancements related to JumpCloud Remote Assist. Initially this will add the ability for the end user to join the session by accepting a popup consent prompt, rather than having to ...
We are pleased to announce that support for multiple monitors is now available with Remote Assist. When you start a remote session with a device connected to multiple monitors, the session connects to the primary display by default. You can switch b...
As requested, a UI toggle is now available for the automatic installation and uninstallation of the Remote Assist App. You can find this in the Global Settings for Remote Assist: If you toggle this setting ON, current and future versions of the Remo...
I’m pleased to announce the general availability (GA) of JumpCloud Remote Assist! JumpCloud Remote Assist empowers IT admins to easily connect to their end-users' devices from anywhere to resolve their technical problems. We currently support Windows...
