We're excited to announce a significant expansion of our Remote Assist offering with the launch of JumpCloud Background Tools, now generally available! As part of our continuous efforts to enhance your remote access experience, Background Tools bring...
Today, we are excited to announce that the Early Access for Background Tools is available to all organizations. Background Tools enhances your ability to troubleshoot issues, manage files, and streamline your IT operations without interrupting your e...
Hello,
I am pleased to announce two very useful updates to our remote access solution that will significantly enhance your experience with JumpCloud Remote Assist.
Ctrl+Alt+Del Capability
Admins now have the ability to send the Ctrl+Alt+Del ...
Many of you provided feedback around the friction involved in asking end users to launch the Remote Assist app manually and sharing the one time session code with them to establish a Remote Assist session.
We are pleased to inform you that we will b...
Hello! we will be shortly rolling out a beta / early access (EA) for enhancements related to JumpCloud Remote Assist. Initially this will add the ability for the end user to join the session by accepting a popup consent prompt, rather than having to ...
@CartWill could you please share the support case number so that we can take a deeper look into your orgID and investigate what's going on.
The connection getting stuck at "Step 1" is indicative of the remote assist service not running or launched pr...
Thanks for the inputs on the distros @rlyons! Happy to share that it aligns with our current distro-based rollout plans. I have also conveyed your feedback about the need for faster qualification of JC Agent on new versions to the right folks.
@rlyons could you please advise what Linux distros you are looking to support. We are looking at adding Linux support, but it will roll out based on distros.
@mhemont, user switching is already prioritized and will be available for Windows in a few weeks.
Reboot and auto-reconnect is on the roadmap but is waiting to be scheduled.
@bjurkowski this has been in Early Access release in the field for a few weeks and will be going GA by next week. We had some unexpected delay in GA rollout but that has been addressed now.
