Many of you provided feedback around the friction involved in asking end users to launch the Remote Assist app manually and sharing the one time session code with them to establish a Remote Assist session.
We are pleased to inform you that we will b...
Hello! we will be shortly rolling out a beta / early access (EA) for enhancements related to JumpCloud Remote Assist. Initially this will add the ability for the end user to join the session by accepting a popup consent prompt, rather than having to ...
Pleased to announce that Remote Assist now supports "Clipboard Sync" which is the ability to copy and paste content, including text and images, over a remote session
You can now copy local content to the remote device and vice versa during a session....
We are pleased to announce that support for multiple monitors is now available with Remote Assist.
When you start a remote session with a device connected to multiple monitors, the session connects to the primary display by default. You can switch b...
As requested, a UI toggle is now available for the automatic installation and uninstallation of the Remote Assist App. You can find this in the Global Settings for Remote Assist:
If you toggle this setting ON, current and future versions of the Remo...
@bjurkowski this has been in Early Access release in the field for a few weeks and will be going GA by next week. We had some unexpected delay in GA rollout but that has been addressed now.
@ncarmichael unattended assist remains on track for Q1 as @BeckyScott mentioned.
I wanted to understand if your servers Windows based or Linux based and what OS versions they are running.
If Linux, do they have a graphical desktop installed?
The fix has been released for Chrome and Firefox today. These browsers should no longer ask from microphone permissions. Let us know if you see any weirdness. Safari is still being investigated.
We have identified an issue where the session sometimes doesn't get established without the microphone permission. The fix will be available by this or next week for Chrome and Firefox. For Safari though, we are still investigating.
