HAPPY NEW YEAR!! So, here we are at the beginning of another year... I'm confident it will be a great year for MSPs, even with the challenges facing the worldwide economy. IT is running the world now and MSPs are running the IT of the worlds SMEs so...
New Cybersecurity Initiative for MSPs Interesting news coming in from ChannelPro’s Cybersecurity Online Summit - CompTIA are working on a new cybersecurity initiative for MSPs. It looks like it will be made up of best practices from NIST, the Cen...
Did you see the news? The UK is planning on updating its Network Information Systems (NIS) legislation to bring MSPs into scope and they will become "Critical Service Providers" as far as the rules are concerned. This means that MSPs who fail to pu...
Hi Everyone, Today I thought we would take a look at the additional revenue opportunities that may present themselves. Selling your monthly recurring service is great, but what else can you add to your offering. A few simple ideas are below and these...
Hi Everyone,We speak about MFA a lot here at JumpCloud and I know MSPs speak about it a lot too. I'm pretty confident that you protect your data internally via MFA, but can you say all of your clients data is protected in the same way?I wrote about i...
6. Onboarding ClientsHi Again, This week is fun, we have now got our MSP up and running, we are doing a great job of finding new clients and even converting some of our old break-fix clients over. So, what comes next? Well, it’s the onboarding proces...
Hi Everyone,Not so long ago I posted in here about MSP Podcasts and a link to a blog I'd created.Here is a link if you had forgotten - https://jumpcloud.com/blog/msp-or-var-whats-in-a-nameWell, as I teased in that, Tate Talks is back and episode one ...
5. ClientsThanks for joining us again today for episode 5 of the Break-Fix to MSP guide. Today we are going to talk about clients, customers, patrons or whatever you choose to call them. Personally I prefer clients. There are of course two types of c...
4. Pricing Your ServicesSo, you’ve decided you’re going to launch your MSP - this is great news of course, but now you need to begin to consider how you will price your services. In the world of break-fix, this was a fairly straightforward propositio...
Integrations are an oft-requested item from customers and prospects of JumpCloud. This is especially true with our Managed Service Providers (MSPs) who use many tools to run their business efficiently. One of the most common tools MSPs use are Profes...
3. Let’s Talk About ToolsWelcome back to this short series about transitioning your business from a break-fix company to becoming an MSP. Today I wanted to discuss the main two tools MSPs use and a little reasoning behind them. It may seem a little l...
2. The MSP MindsetWelcome back to this short series on the route from break-fix to MSP. Today I am going to talk briefly about the MSP Mindset and how it differs from that of a break-fix one. Thinking DifferentlyBroadly speaking break fix organizati...
1. So, you want to be an MSP?You’ve made the first step, you want to become an MSP or maybe you are doing some MSP activities but want to check you’re on the right road to success. I am thrilled to have you here, and hopefully we can go on a journey ...
Do you listen to Podcasts? If so, do you listen to ones for your pleasure or ones that can help you within your business? Or indeed any other reason?I try to listen to as many as I can and find it easier to consume than reading books, although I am t...
Hi All,How do you price your MSP services? It's the question as old as time, or at least as old as when the fixed fee system was introduced.I had a think about it recently and even decided to write some things down for the JumpCloud blog?Take a look ...
Hi Everyone,I was reminded today about MSP peer groups and a short blog I wrote on them a couple of months ago. (MSP Peer Groups)It came about as I was chatting to an MSP today about the value of such a group. There is a bit of a perception that they...
Hi Everyone,I recently created a short blog around MSP events and how to get the most of them. If you want to check that out it's available hereIt got me thinking though, where does the MSP community currently stand with events.CompTIA ChannelCon is ...
I've gotten flack from my tech industry friends by stating that "executives handle IT" at small firms. For insurance, a small family office for financial planning. Type A personalities will onboard new hires themselves, even while working as a financ...
Have any of you launched an MSP practice? These are the operating objectives that seems to matter: MSPs have a clear incentive to standardize the software, and hardware that their clients are using. There are several really good reasons for this. 1. ...
