Best Practices
Talk about the IT best practices that have worked for you in your business
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Forum Posts

Getting a non-public phone number into MFA fields

We require our users to use (the products native) MFA to log into google-workspace and microsoft-office-365, this requires the users personal mobile numebr to be put into thier respective consoles to be used for verifcationatm this mean we are having...

Username Schema

Hello!I'm curious what you all are using as your username schema for employees?Our policy is Legal first name + First letter of last name (Example: John Doe would be johnd@). We won't use a nickname / shortened version (Example: Alexander goes by Ale...

steven by Rising Star III
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Backups - question for the group

Remember the days of Full/Differential/Incremental?With everyone moving data storage to the cloud, there is little left on any given user's computer. That said, are folks still doing backups? Is that industry basically dead and gone save for those wh...

Dynatrace SSO - SAML Message not signed

Hello everybody,I want to set up the SSO for Dynatrace. I am dealing with the error, that the SAML Message is not completely signed.Can someone confirme that JumpCloud is only signing specific parts in the SAML Message?

User to Admin Elevation

We’ve been having a discussion in my circle about whether or not to give users admin permissions. In my consulting days, I was regularly asked to do that for the owners of my client companies. They wanted to be able to install their own choices of ap...

Password Manager vs. Password Vault

Quick question time: When you hear the wording Password Manager is it used fairly interchangeably with Password Vault? Do those two terms equate to be the same in your mind; or does Manager seem different from Vault? 

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KMason by JumpCloud Alumni
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Active Directory Best Practices

I've been pulling together some old project notes about have arrived at a reasonable start to maintain strong security and avoid configuration issues. Here's the list. Do you have any additional recommendations?Change the default security settings: A...

JCDavid by Rising Star II
  • 471 Views
  • 0 replies
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User groups inside User groups

I'm new to jc and would like to know if it's possible to add a user group within another user group. ex: technology group within it support group 1 and support group 2 Thanks

Marquito by Novitiate I
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SSH Key Rotation

I am curious what your strategy for key rotation looks like? I want to dive into some POC's for key rotations and how we might be able to leverage the SSH management within JC

SAML SSO Integration for Palo Alto HA Authentication

Hi,I Have a problem when using SAML for Authentication with Palo Alto HA environment.(no problem for Firewall Palo Alto standalone)Jumpcloud :1. our Palo Alto is using IP for management, so i create 2 SSO Profile in JC with 2 different IP(we dont hav...

dennycm by Novitiate I
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MacOS and MDM profiles. Can you ever have too many?

I was talking with someone just the other day, then there was a question on slack that made me think of this; but have you ever noticed that no one seems to talk about how granular your macOS MDM policies/profiles can be?Right now, I'm sitting at 20 ...

rlyons by Rising Star II
  • 497 Views
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Linux server management

Hello,We are a MSP and have been using Jumpcloud to manage remote users successfully. However, need to manage Linux servers hosted in the office and remote users (both Windows and Linux). There is an article from 2014 which says that Jumpcloud can do...

API Managment Tool

Hi Everyone, Thank you in advance for any help and guidence.I am looking for a tool that manages API requests and perhaps a little bit of Automation. I am currently using a lot of Power Automate and this is working really well for me but in terms of ...

Compliance Reporting

An interesting question came up in the Slack lounge and I was thinking about this overnight. How are people using JumpCloud to complete audits? For instance, how does your organization leverage JumpCloud to get through a SOC2 audit? What methods and ...

Checklists Can Avoid IT Disasters

Many IT departments function along the lines of, "I've got that,' where somebody who's experienced in tech "does their thing." That works, until your organization grows and can no longer function without formal processes. It's a difficult transition ...

JCDavid by Rising Star II
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  • 1 replies
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IT as a Strategic Advantage

My previous company grew considerably during the 2008 recession, because my competitors pulled back and pinched pennies while we viewed it as a growth opportunity to do what they weren't doing. The economy may have been in turmoil, but we experienced...

JCDavid by Rising Star II
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Group Management Across an Organization

I'm curious how others are dealing with the issue of trying to organize and manage groups across your organization's IT/business systems.  I'm working on a plan to do a full company-wide review of all the various types of groups across our system to ...

NVergin by Rising Star II
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What would your IT Code of Ethics be? (MacAD UK)

Today, @TomBridge is in London presenting at MacAD UK along with a few other JumpCloudians. In his keynote, Tom is speaking about how his son is learning the outdoor code in scouting and how it got him thinking about an IT Code for IT professionals. ...

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BScott by Community Manager
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Onboarding with JumpCloud User Welcome Sheet

Below is an example template for you to customize according to your company's needs. Please confirm all details with your internal departments and your legal professionals.----------------------------Welcome to the new <company name> computing experi...

IT Welcome Sheets Make Onboarding Go Smoothly

  You could have the best team in the world, but you’re just begging for support tickets by throwing new employees to the wolves. It's important for them to have an IT orientation while onboarding, along with a reference, or "welcome" sheet to refer...

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JCDavid by Rising Star II
  • 554 Views
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Template: Client Analysis/Proposal

This can be adjusted for use as an analysis or proposal for either internal IT Admins and their managers or for MSPs. We are sharing this as a starting point / template. It does not constitute legal advice. Please have your lawyer/legal counsel revie...

What's a Responsibility Matrix?

Activities flowed from our Priority Matrix into a Responsibility Matrix at my previous company. The Responsibility Matrix, or “RM” for short, determined who was involved with a task, whether it was cross functional, and most importantly whether it wa...

JCDavid by Rising Star II
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Template: Password Policy Guidelines

The following document is intended to furnish users with general information and guidance and is not intended to replace or serve as consultation, service, or legal advice.---------------------------------Password Policy GuidelinesUltimately, all use...

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