Career Q&A
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Starting an MSP Practice

Have any of you launched an MSP practice? These are the operating objectives that seems to matter: MSPs have a clear incentive to standardize the software, and hardware that their clients are using. There are several really good reasons for this. 1. ...

JCDavid by Rising Star II
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Why are Soft Skills Important to Career Advancement?

Just last month I moderated a career panel for an IT group. All of the panelists were IT execs and we discussed several topics about how you move up. Of course there's the usual training and certifications, learning new skills and keeping up to date ...

BScott by Community Manager
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Template: NDA and Non-Circumvent

The usual warnings and advisements: This is a framework for a confidentiality agreement. We are sharing this as a starting point / template. It does not constitute legal advice. Please have your lawyer/legal counsel review any legal documents before ...

looking for work

I am a web developer working on transitioning to cyber security. I have completed the following courses at Mesa CollegeCIS 105 - Survey of Computer Information SystemsCIS 126RH - Red Hat System Administration IITS 110 - Information Security Fundament...

Tool: Service Desk Staffing

Info-Tech has a ready-made calculator (requires you to register / fill out a form) to help folks who run IT departments determine the level of staffing needed to run their service desk.  Basically, the tool asks you to take the total hours of service...

staffing calc data.png staffing calc results.png

Template: Job Description - System Administrator, Mid-Career

As a mid-level system administrator, you will mentor and, possibly manage, less experienced sysadmins. You should come to the position with proven competencies of an entry level admin as well as expanded education and certification. You should show e...

Template: Job Description - System Administrator, Entry Level

As an entry level administrator, you will work under the supervision of more experienced IT professionals. You should come to the position with fundamental knowledge of technology and an aptitude for the skills.Your educational background may or may ...

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