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Product News

Look for product news and release notes here

98 Posts

Activity in JumpCloud

Enable self-service account provisioning and allow users to manage wireless connectivity from the new macOS device login window today!

Key Outcomes: Users now have the ability to provision their work account to their JumpCloud-managed macOS or Windows device straight from the login window. Organizations can unlock new light-touch device provisioning experiences for macOS and Window...

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scott_reed by JumpCloud Employee
  • 11 replies
  • 6 kudos

Background Tools EA available for all customers!

Today, we are excited to announce that the Early Access for Background Tools is available to all organizations. Background Tools enhances your ability to troubleshoot issues, manage files, and streamline your IT operations without interrupting your e...

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NeerajK by JumpCloud Employee
  • 4 replies
  • 3 kudos

Double Login on a Mac

Hi, I installed the macOS agent and since then, I now have to log in twice, the first time without the TOTP (and the input seems to be like a regular mac login) and another one with TOTP (and de input seems to be  different)So...1st screentype my pas...

JC Agent Visible on Windows PC

So, this may sound dumb... But up until today we were 100% Mac. We now have a Windows PC in our midst (mine) due to some software that we use being Windows-only. JumpCloud MDM is going and all is running well, but I don't see the JC Agent. On Macs, t...

November ’23 JumpShot: Product Edition

November ’23 JumpShot Product Edition Modern authentication helps to reduce MFA fatigue, and most importantly, eliminates passwords that can become compromised. JumpCloud has launched JumpCloud Go, a hardware-bound, phishing resistant credential that...

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JCDavid by Rising Star III
  • 0 replies
  • 0 kudos

JumpCloud Android EMM is now available!

I’m pleased to announce the general availability (GA) of JumpCloud Android EMM! JumpCloud Android EMM enables IT admins and MSPs to securely select, deploy, and manage Android devices and services throughout their environment. It increases their visi...

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Agent Doesn't Check-in for Hours

Hello,I've been using JumpCloud to manage our endpoints for a little over a year.  One thing I've noticed is when a user isn't logged in, the agent only check in every 4-6 hours.  This is sometimes really frustrating when trying to push out changes b...

CartWill by Novitiate I
  • 0 replies
  • 0 kudos

October ’23 JumpShot: Product Edition

October ’23 JumpShot Product Edition   JumpCloud keeps you moving forward, whether it’s adopting new hardware, integrating more SSO apps, and in your career. Here’s what’s new this month. Platform Support for iOS and iPadOS 17 and macOS Sonoma Apple...

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JCDavid by Rising Star III
  • 0 replies
  • 1 kudos

Tips to Force-Install JC Go in Edge?

We're a Mac shop running Edge here and we are wanting to utilize JumpCloud Go, however, the only way I'm finding is that it can be pushed out as a browser extension via Chrome. Does anyone have any tips on how to push this to Edge? Since it's built o...

maffrandj by Novitiate II
  • 8 replies
  • 0 kudos


I lost my phone and now can't access JC because I can't set up the authenticator on the new phone. Can someone walk me through the process of adding JC to my authenticator app.  Thank you 

mcabrera by Novitiate I
  • 0 replies
  • 0 kudos

Dynamic Groups Automation Using The API

Introduction Use the JumpCloud API to configure and update both static user and device groups to dynamic groups. Dynamic Groups are groups with attribute-driven rules that allow membership to be either fully automated, or require a review prior to th...

dwjohn by JumpCloud Employee
  • 0 replies
  • 7 kudos
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