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Multi-Tenant Portal Feature Roundup - H2 2023

Hello! This is Rob from the MSP Product team and today I am here to share with you an update of some of the work we’ve put out so far in this second half of 2023. While many of the features that JumpCloud releases on a regular basis are critical to ...

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robmcgrath by JumpCloud Employee
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November ’23 JumpShot: MSP Edition

November ’23 JumpShot MSP Edition JumpCloud Go helps to protect your clients from cyberattacks with its integrated, cross-platform, phishing-resistant, hardware-backed authentication for frictionless access to all resources. Self-service account prov...

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JCDavid by Rising Star III
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October ’23 JumpShot MSP Edition

October ’23 JumpShot MSP Edition   JumpCloud helps you to be more responsive to clients’ requests for the latest from Apple, keeping tabs of expiry events throughout your instance, and integrating new SSO apps. New JumpCloud University learning paths...

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JCDavid by Rising Star III
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Summer ’23 JumpShot: MSP Edition

New support for multiple Active Directory (AD) domains enables MSPs to do more business with larger clients, whether it’s adopting Cloud RADIUS to extend AD or migrating to JumpCloud. Likewise, we’re delivering greater flexibility for Azure Active Di...

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JCDavid by Rising Star III
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Kaseya DattoCon EMEA

Last week, I attended Kaseya's flagship European event, Kaseya DattoCon EMEA, in the beautiful city of Dublin. Reflecting on the event, I was thrilled to be back for what I believe was my 15th DattoCon event. It was particularly special as it marked...

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June ’23 JumpShot: MSP Edition

June ’23 JumpShot: MSP Edition   Look no further than JumpCloud for MSPs to expand your business by being vendor agnostic and getting more work done across your tenants through bulk actions. One notable mention: JumpCloud has extended its device mana...

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JCDavid by Rising Star III
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May ’23 JumpShot: MSP Edition

May ’23 JumpShot: MSP Edition The theme for this edition of JumpShot is: expansion. JumpCloud and Google Workspace are better together with a partnership that allows you to expand your offerings. Read on to learn about how JumpCloud for MSPs is expan...

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JCDavid by Rising Star III
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Take Action, Rapidly, Across Tenants

You might have missed out announcement highlighting something that's very useful for MSPs: the ability to take actions on users and devices across tenants. MSP technicians see all users through a single pane of glass in the Multi-Tenant Portal (MTP) ...

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JCDavid by Rising Star III
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PSA Integrations

Professional Services Automation (PSA) solutions are critical for MSPs as they serve as the central hub where staff members spend a significant amount of their time. It's crucial that these systems always contain accurate and up-to-date information. ...

April ’23 JumpShot: MSP Edition

April ’23 JumpShot: MSP Edition   MSPs face the universal challenge of maintaining productivity for clients and for their operations. JumpCloud is making it even easier to service users from the beginning of their lifecycle through managing credentia...

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JCDavid by Rising Star III
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Crossing the Great C-Level Barrier

It's no secret: executives can be the biggest obstacle to security, even when they say it's important. The difference is between what affects employees and what impacts them. I recently had a conversation with the founder of a financial planning firm...

JCDavid by Rising Star III
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Fighting Shadow IT is a Client Relations Win

We've published a great eBook that guides MSPs to combat shadow IT.  Shadow IT is software or hardware that circumvents established IT practices and services. Usually, it is the result of employees or teams creating workarounds or using alternative s...

JCDavid by Rising Star III
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Implementation Consulting for MSPs

Speaking from personal experience I appreciate that introducing a new product or service into your MSP can be time consuming. The first installation or implementation can be make or break - If it goes well, you may roll out to all of your clients, if...

Tech Tribe - Peer Groups

Hi Everyone, I've written before about the importance of Peer Groups for MSPs. In fact, you can read what I wrote right here Well, last night I was able to attend a small group that was being held local to me. It was a Tech Tribe regional event and I...


Hi, We are seeing an increasing number of news reports about ransomware. They are usually accompanied by a picture of a man in a hoodie with none ransomware related text behind him, you know the sort.Anyway, what I'm asking is - Is this messaging get...


HAPPY NEW YEAR!! So, here we are at the beginning of another year... I'm confident it will be a great year for MSPs, even with the challenges facing the worldwide economy. IT is running the world now and MSPs are running the IT of the worlds SMEs so...

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CompTIA Cybersecurity Trustmark

New Cybersecurity Initiative for MSPs Interesting news coming in from ChannelPro’s Cybersecurity Online Summit - CompTIA are working on a new cybersecurity initiative for MSPs.    It looks like it will be made up of best practices from NIST, the Cen...


United Kingdom MSP Legislation

Did you see the news? The UK is planning on updating its Network Information Systems (NIS) legislation to bring MSPs into scope and they will become "Critical Service Providers" as far as the rules are concerned. This means that MSPs who fail to pu...


Break Fix to MSP 7 - Additional Revenue Sources

Hi Everyone, Today I thought we would take a look at the additional revenue opportunities that may present themselves. Selling your monthly recurring service is great, but what else can you add to your offering. A few simple ideas are below and these...

What's Holding up MFA for MSPs?

Hi Everyone,We speak about MFA a lot here at JumpCloud and I know MSPs speak about it a lot too. I'm pretty confident that you protect your data internally via MFA, but can you say all of your clients data is protected in the same way?I wrote about i...

Break Fix to MSP 6 - Onboarding

6. Onboarding ClientsHi Again, This week is fun, we have now got our MSP up and running, we are doing a great job of finding new clients and even converting some of our old break-fix clients over. So, what comes next? Well, it’s the onboarding proces...

MSP Podcasts (again)

Hi Everyone,Not so long ago I posted in here about MSP Podcasts and a link to a blog I'd created.Here is a link if you had forgotten -, as I teased in that, Tate Talks is back and episode one ...


Break Fix to MSP 5 - Clients

5. ClientsThanks for joining us again today for episode 5 of the Break-Fix to MSP guide. Today we are going to talk about clients, customers, patrons or whatever you choose to call them. Personally I prefer clients. There are of course two types of c...

Break Fix to MSP 4 - Pricing

4. Pricing Your ServicesSo, you’ve decided you’re going to launch your MSP - this is great news of course, but now you need to begin to consider how you will price your services. In the world of break-fix, this was a fairly straightforward propositio...