Radical Admin Blog

MSPs & QBRs

Yet another three letter acronym (or, more correctly, initialism) you may have heard thrown around the MSP community is QBR. As with a lot of these things, they are used often but people seldom explai...

Talking to Muggles

Translating Techspeak to English Can you boot into the BIOS? Can you startup in recovery mode? What is your IP? Who is your ISP? As a customer on a tech support call, these questions are simple to an...

How To Choose Your Vendors

This, as someone who works at a vendor, is a tricky topic to navigate. I could be accused of being slightly biased and, indeed, that would be true. I’m putting that to one side as I want to share som...

The Care and Feeding of Your JumpCloud

When was the last time you went through and culled your address book? How about your photos? Or your iTunes library? Have you cleared out your closet recently? Or your bookshelves? Or your garage? Yea...

Do I Have Imposter Syndrome?

Do I really know as much as they think I know? Maya Angelou, Michelle Obama, Tom Hanks, me - what do all these people have in common? That feeling that says, “I’m a fake.” It is the impending f...

Depth or Breadth in IT

I watched a conversation (such a strange turn of phrase - our language has morphed in such weird ways) a while back that centered around whether silos of responsibility or general responsibility were ...