We’re seeking your engagement in several beta programs that will introduce significant new capabilities that will greatly enhance what you’ll get out of JumpCloud. You’ll be able to consolidate your IT workflows to make better use of your time. They include JumpCloud’s upcoming asset directory, Remote Assist (it does exactly what it says), and revamped admin mobile app. Our community will serve as a sounding board for your feedback and ideas. Your contributions will generate improvements to JumpCloud that you’ll have genuine input into. Our team will monitor this thread to get you started.
JumpCloud recognizes how growth is an inflection point in how IT is managed, from the user identity lifecycle through device management, and reporting. We’ve begun adding new enhancements that translate into greater usability for admins and users, as well as scaling IT and making your operations more seamless. Ultimately, you’ll have a greater understanding of what’s happening across your organization, which builds a strong foundation for your team to accomplish more than ever.
I'm personally excited about these betas, because as a former IT director, several of these features were separate invoices and products that didn't "talk to each other". Scaling IT and consolidating your admin tools is important as you grow. My company was acquired, and one of the most burdensome tasks during the "transition services" was tracking assets, licenses, and supply chain. I can only imagine the time I could have saved (and allocated to more important things) if administrative tasks to manage all of my tools wasn't such a burden. I hope that these new features will make your life easier and more productive.
These betas are among the first deliverables that will ultimately allow JumpCloud to become a platform of orchestrations and automations, with triggers for events that matter to you. Here's a sneak peak at the first round of betas:
Asset Directory
A single pane of glass and source of truth for all Assets that IT Admins care about.
Import Assets via CSV and View list of devices
- Add asset attributes from device details page
- Add custom asset attributes to devices
- Import list of devices as assets via CSV file
- View consolidated list of JC managed and unmanaged devices
Remote Assist
- Live Assist mode allows end user to work with support team in real time
- End user enters a unique Session Key for security and privacy
- End user shares desktop and grants control over mouse & `keyboard
- Support admin is able to run command line, etc to troubleshoot system
Mobile App for Admins
Admins can access their JumpCloud environment through a completely new JumpCloud mobile app.
Communicate with Us
We take customer feedback very seriously and your needs dictate our roadmaps. Emails and communications from platform are read by and responded by our CEO (Raj) every day. Additionally, product managers have full visibility into every feature request from the portal and read them daily. We always want to ensure that we're solving problems for you.
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