cancel
Showing results for 
Search instead for 
Did you mean: 

FileVault Unlock using Recovery Key - Apple Silicon Only

hoium
Novitiate II

Have a user that forgot their password or changed their password outside of the JumpCloud Application and can't log in to their laptop? 

At the FileVault Login Screen - Click the following three keys together option + shift + return and have them enter in their Recovery Key from the JumpCloud Admin console. Afterward, they'll be able to log in with their updated password or the new one you supplied them.

M1-RecoveryKey.png

2 ACCEPTED SOLUTIONS

BenGarrison
Iron I
Iron I

Awesome tip! We do cover this topic a bit in our support documentation. If you have screenshots that would be awesome!

View solution in original post

hoium
Novitiate II

Hey, @BenGarrison I just added a screenshot ;).

Also, I found out that if you hit `Command + Option + Return` it gives you a prompt to enter in a Username and Password.

View solution in original post

2 REPLIES 2

BenGarrison
Iron I
Iron I

Awesome tip! We do cover this topic a bit in our support documentation. If you have screenshots that would be awesome!

hoium
Novitiate II

Hey, @BenGarrison I just added a screenshot ;).

Also, I found out that if you hit `Command + Option + Return` it gives you a prompt to enter in a Username and Password.