Admin locked out!

[FB991]

When I try to login as admin my OTP-code says; Verification code was invalid or already used.It does not work. If I try to reset my password I need also an OTP code. I'm locked out and have no clue how to solve this.

[BScott]

Consensus is that you'll need to have another admin reset the OTP for you. If there are no other IT admins, then it'll require a support ticket because of the security issues involved in self service and just unlocking admin accounts for people.

[ponderdj]

I'm having this same problem. Worse, I am the only admin. I'll happily open a support ticket, but I can't do so through the admin console now. How can I open a support ticket and get this process going to restore my access?

[BScott]

Go ahead and email support@jumpcloud.com from the email associated with your admin account. Strongly recommend having someone as a backup for the future, though.