Introduction
In this JumpCloud Partner Success Interview we met with Bill Hammelman, President of CCP Technologies as he discussed specializing in State and Local Governments, Embracing the Hybrid environment and the Role of MSPs in Compliance.
A Brief History of CCP Technologies
CCP Technologies, based in Charlotte, North Carolina, has been in business since 2000. Initially starting as a break-fix hardware service, CCP Tech has grown to offer a wide range of professional services, including digital transformation consulting and managed security services. As the industry and business environments have evolved, so has CCP Tech, continuously adapting to incorporate leading-edge tools and technologies.
Specialization in State and Local Government
One area where CCP Tech stands out is in serving state and local government clients. These clients require specialized knowledge due to their compliance with state, federal, and local laws. Bill explains that while their goals are similar to those of commercial clients—seeking simple and compliant solutions—the MSP must understand and meet their unique compliance needs to be a good partner.
Flexibility in Technology Solutions
CCP Tech prides itself on accommodating the unique business needs of each client. Whether clients prefer Microsoft, Google Workspace, or even mixed environments, CCP Tech supports a variety of technologies. Bill emphasizes the importance of meeting clients where they are and strategically helping them get to where they need to be, rather than enforcing a one-size-fits-all approach.
Embracing the Hybrid Environment
With the rise of bring-your-own-device (BYOD) policies and the need for competitive employment markets to offer flexibility, MSPs must adapt to manage diverse technology environments. Bill highlights that while many industries are not currently regulated, they may soon face stringent security policies and compliance requirements, driven by their clients or regulatory changes.
The Role of MSPs in Compliance
Though the MSP industry is not directly regulated, CCP Tech treats itself as if it is, due to its involvement with clients in regulated industries. This proactive approach ensures that CCP Tech is prepared for any compliance and regulatory readiness, positioning itself as a critical partner for clients undergoing various compliance processes.
The Importance of Flexibility and Adaptation
Bill believes that for an MSP to succeed, it must move away from the outdated notion of standardization. Every client is unique, and a cookie-cutter approach can create a disconnect between the MSP and the client. Instead, MSPs should focus on understanding each client's specific needs and providing tailored solutions.
JumpCloud Partnership
CCP Tech's partnership with JumpCloud began with a specific client need and has since expanded. JumpCloud's ability to manage hybrid environments with diverse technology stacks makes it an ideal solution for many of CCP Tech's clients. Bill appreciates JumpCloud's cost-effectiveness, simplicity, and technical elegance, which align with CCP Tech's philosophy of meeting clients' unique needs.
The Future of MSPs
Bill sees the role of MSPs becoming even more critical as the pace of technological change accelerates. Businesses that do not keep up with these changes risk falling behind their competitors. MSPs like CCP Tech help clients navigate this landscape by staying ahead of technological trends and providing strategic, proactive services.
Conclusion
As technology continues to evolve, so too must MSPs. CCP Tech exemplifies how an MSP can adapt and thrive by focusing on client needs, embracing flexibility, and staying ahead of industry changes. With partners like JumpCloud, CCP Tech is well-positioned to continue supporting its clients through the complexities of the modern IT landscape.
Check out the full interview here
