JumpCloud icon missing from the task tray in Windows

[Jack_Knyfe]

I have a user who does not have the expected JumpCloud icon in his task tray. Due to this, he is unable to reset his password within an active session.

I know that there are a half-dozen other ways for him to reset his password, but I am extremely uninterested in having to reinstall his S/MIME certificate plus other government-facing security certificates because the other methods don't occur within the confines of the active Windows session.

Any tips or assistance would be appreciated.

Thanks in advance!

[Jack_Knyfe]

Just an FYI, we have not been able to resolve this issue yet. Any ideas?

[TomBridge]

Hi Jack -  the JumpCloud tray icon only is present on managed users on managed devices. Is this a user managed by JumpCloud?