I have a user who does not have the expected JumpCloud icon in his task tray. Due to this, he is unable to reset his password within an active session.
I know that there are a half-dozen other ways for him to reset his password, but I am extremely uninterested in having to reinstall his S/MIME certificate plus other government-facing security certificates because the other methods don't occur within the confines of the active Windows session.
Any tips or assistance would be appreciated.
Thanks in advance!