JumpCloud icon missing from the task tray in Windows
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ06-08-2023 03:28 PM
I have a user who does not have the expected JumpCloud icon in his task tray. Due to this, he is unable to reset his password within an active session.
I know that there are a half-dozen other ways for him to reset his password, but I am extremely uninterested in having to reinstall his S/MIME certificate plus other government-facing security certificates because the other methods don't occur within the confines of the active Windows session.
Any tips or assistance would be appreciated.
Thanks in advance!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ06-12-2023 10:17 AM
Just an FYI, we have not been able to resolve this issue yet. Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ06-14-2023 11:49 AM
Hi Jack - the JumpCloud tray icon only is present on managed users on managed devices. Is this a user managed by JumpCloud?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ05-28-2024 01:53 PM
Using elevated CMD, first run SFC /scannow and then chkdsk /r /f - it solved this issue for me.

