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JumpCloud icon missing from the task tray in Windows

Novitiate I

I have a user who does not have the expected JumpCloud icon in his task tray. Due to this, he is unable to reset his password within an active session.

I know that there are a half-dozen other ways for him to reset his password, but I am extremely uninterested in having to reinstall his S/MIME certificate plus other government-facing security certificates because the other methods don't occur within the confines of the active Windows session.

Any tips or assistance would be appreciated.

Thanks in advance!



Novitiate I

Just an FYI, we have not been able to resolve this issue yet. Any ideas?

Hi Jack -  the JumpCloud tray icon only is present on managed users on managed devices. Is this a user managed by JumpCloud?

Novitiate I

Using elevated CMD, first run SFC /scannow and then chkdsk /r /f - it solved this issue for me.