Our support stack can make or break our success as IT Admins. Here’s a generic stack that I’ve seeded with some examples. What are your go-to, can't live without them, tools in your stack and why? I’ve mostly put Mac-based tools in the list because that’s my background. I’m counting on you Windows and Linux admins to jump in with your expertise. Add to the list and tell us why you love (or don’t love) a particular tool.
| MDM | System Tools | Remote Management |
| Jamf | Powershell | TeamViewer |
| JumpCloud | Terminal | Splashtop |
| | | |
| Security | Virtualization | Network Analyzers |
| 1Password | VMWare | NetSpot Wifi Analyzer |
| Keeper | Parallels | Fing |
| JumpCloud | VirtualBox | Wireshark |
| Duo | | Solarwinds |
| | | |
| Ticketing/LiveChat | | |
| Zendesk | | |
| Halp | | |
| Support Hero | | |
| FreshDesk | | |
