JumpCloud Partner Success Interview: A Deep Dive with Bill Hughes of Weehooey Inc.
Introduction to Weehooey
Bill Hughes, a seasoned professional with a diverse background, founded Weehooey Inc. in 2010. Located in Kingston, Ontario, Canada, Weehooey started as a break-fix shop and transitioned into a managed service provider (MSP) with a robust professional services side. Hughes shared that the company name, "Weehooey," was chosen to stand out and convey the excitement clients feel when their IT works seamlessly.
From Break-Fix to Managed Services
Weehooey's journey from a break-fix operation to a full-fledged MSP reflects broader industry trends. Initially focused on solving immediate IT issues, the company evolved to offer comprehensive managed services, including cloud-based solutions. Hughes emphasized that this transition was driven by the growing importance of workflow processes and the need for reliable IT services that support business goals.
Navigating the Cloud
Weehooey was "born in the cloud," leveraging Google Workspace and AWS early on. As Microsoft's offerings matured, Weehooey also embraced Microsoft 365, reflecting the industry's shift towards cloud-based solutions. This adaptability has been crucial in meeting the diverse needs of their clients, ranging from decommissioning on-prem servers to implementing hybrid solutions.
Security as a Business Enabler
Security has always been a priority for Weehooey. Hughes noted that while security is often seen as a business taxโan essential cost of doing businessโit can also provide significant value. Clients with specific compliance needs, such as those in regulated industries, often drive the adoption of advanced security measures. Hughes highlighted that successful MSPs must bake security into their services and help clients understand its importance in achieving business goals.
The Evolution of MSPs
The role of MSPs has significantly evolved. In the past, MSPs were primarily focused on maintaining on-prem servers and troubleshooting endpoint issues. Today, the focus has shifted towards strategic IT planning, cloud services, and security. Hughes pointed out that MSPs need to be trusted partners, guiding clients through technological changes and helping them achieve their business objectives.
Weehooey's Partnership with JumpCloud
Weehooey's partnership with JumpCloud stemmed from a need to streamline and enhance their IT management capabilities. Initially attracted by JumpCloud's features for managing Linux and Windows environments, Weehooey found significant value in JumpCloud's comprehensive identity and access management solutions.
The JumpCloud Advantage
Hughes praised JumpCloud for its ability to unify device and identity management across various platforms, including Windows, macOS, Linux, iOS, and Android. This capability has been particularly beneficial for Weehooey, allowing them to decommission their on-prem Active Directory and streamline their operations. Hughes also highlighted JumpCloud's SSH key management and near-zero touch deployment for Windows workstations as game-changers for their business.
Challenges and Realizations
Despite initial challenges in communicating JumpCloud's value to clients, Weehooey found that the platform's benefits outweighed its perceived costs. Hughes noted that JumpCloud simplifies new computer deployments, enhances security, and integrates seamlessly with other tools. This comprehensive functionality has made JumpCloud a core part of Weehooey's service offerings.
Conclusion
Weehooey Inc.'s journey exemplifies the dynamic nature of the MSP industry. With a strong foundation in cloud services, a commitment to security, and a strategic partnership with JumpCloud, Weehooey is well-positioned to continue delivering exceptional value to their clients. As the MSP landscape evolves, Weehooey's story serves as an inspiration for other MSPs looking to adapt and thrive in this ever-changing environment.
