Symptoms
The serial number is not being reported to Jumpcloud from a new version of Windows
Diagnosis
On the command line of the machine try running the command WMIC
Solution
Jumpcloud agent at the time of writing uses "Windows management instrumentation" to resolve things like the serial number, however, Microsoft has retired WMI in newer versions of Windows
Re-install WMI with the following command
DISM /Online /Add-Capability /CapabilityName:WMIC~~~~
