PSA Integrations

[JC-ChrisTate]

Professional Services Automation (PSA) solutions are critical for MSPs as they serve as the central hub where staff members spend a significant amount of their time. It's crucial that these systems always contain accurate and up-to-date information.

At JumpCloud, we understand the importance of PSA solutions to MSPs, which is why we have integrated with some of the top solutions in the market. Our goal is to help our MSPs save time and effort by streamlining their workflows and ensuring that their data is always accurate and accessible.

The integrations fall into two categories:

Billing Integrations

Tracking consumption of JumpCloud within your clients can be time consuming for you and your team, this integration takes away the manual labor and allows the JumpCloud consumption data to flow into your PSA so your clients’ invoices are correct and your profitability is accurate. 

Autotask PSA	Getting Started Guide	Video
ConnectWise Manage		Video
SyncroMSP		Video

Ticketing Integrations

Your engineers live in your PSA solution, so with the JumpCloud integration into your PSA they can stay there and see any alerts that are generated by JumpCloud directly in their support queues. This will enable them to spend more time resolving issues and less time looking for alerts in other dashboards. 

Autotask PSA	Getting Started Guide	Video
ConnectWise Manage		Video
SyncroMSP		Video

If you have any integrations you would like to see, let us know in the comments below.

[Com-NickV]

Thanks Chris,

I'm looking at Connectwise and HaloPSA as my PSA. The existing Connectwise integration falls far short of typical PSA integrations, specifically with respect to RMM functionality. For example, asset management for endpoints, mobile devices and Saas licensing. Is this something JumpCloud can extend? Having a 2 way integration would be ideal. Also, I'd like to see the same functionality between HaloPSA and JumpCloud. (I have requested this). An impressive integration is between NinjaRMM and HaloPSA. 

Eg, If all assets and users from Jumpcloud were synced to the PSA. Users could login to the PSA user portal via JumpCloud. If an alert is forwarded from JC to PSA, it would be great if the user & assets were linked to the ticket.

Another example is if compliance info could be sent to the PSA for reporting purposes which could be exposed to the client.

Remediating an alert / ticket in the PSA that was created by JC would remediate the alert in JC.

I could go on!

Thanks again.

[JC-ChrisTate]

Hi,

Thanks for the feedback, I will pass it onto the Product Management team but I do know there are some exciting new features being added into the JumpCloud platform around Device Management and SaaS Management.

There is some more information in the latest Partner Roadmap webinar - https://jumpcloud.com/resources/jumpclouds-q3-2024-partner-roadmap

Thanks again,

Chris

[Com-NickV]

Hi Chris,

I've been closely following the roadmap and am looking forward to the upcoming value-added features. The additional device and SaaS management information will be invaluable for several reasons:

1. Enhanced visibility
2. Improved reporting capabilities
3. More efficient troubleshooting through our PSA system

Exposing this information to customers via the PSA portal will significantly boost our service quality. As we spend the majority of our time in the PSA environment, having access to more comprehensive data allows us to deliver greater value to our customers.

Thank you for all you do.