Getting Started Pains
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ07-19-2023 08:59 AM
So I signed up for a (free) account to evaluate and test the platform, but am being pressured by an account executive to connect in order to "verify" (something?) after which my account will be activated. Sad to see that Jumpcloud has introduced a "sales paywall" even though I have clearly communicated that a) I need fewer than 10 users and b) have watched the introductory Youtube videos and read through the implementation guide.
Does every new/potential customer have to go through this rather archaic process?
- Labels:
-
JumpCloud Community
-
Users and Groups
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ07-20-2023 09:57 AM
Hi @eugenevr thanks for posting your feedback. We'll pass it along to the right folks internally. I'm sorry to hear that you're frustrated with the process. It should only take a few minutes to verify your info and get you activatedโif there are any issues with connecting with someone, please let us know.
Like someone's post? Give them a kudo!
Did someone's answer help you? Please mark it as a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ07-20-2023 10:08 AM
Thanks for the prompt response. I have scheduled a "connection" session with one of the account executives; the first available session was this coming Monday. I suppose I can wait until then. BTW I don't think the on-boarding process is fine-tuned yet.
| ||
|
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ07-26-2023 03:10 PM
@eugenevr that email did go out by mistake to a few people during the window in which you signed up. Apologies for that and it not being clear about next steps. The onboarding call helps make sure you have the right info to get you set up for success. Thank you for pointing out the error and letting us know. It did get corrected, and I hope your call went well on Monday!
Like someone's post? Give them a kudo!
Did someone's answer help you? Please mark it as a solution.