What solution (if any) were you using before JumpCloud?
Prior to JumpCloud, we were using local domain controllers, and our Windows machines were bound to the domain. Our Mac machines were all locally controlled.
What was the challenge your company was facing that led you to considering JumpCloud?
Since most of our staff typically works off-site or remotely, it didn’t make sense to have a local Active Directory authentication system. If someone had to do a password reset in the field, they’d still have to log into a VPN to get their device on the domain. For Macs, our users could brick a device and be out of luck because we lacked control over device encryption and activation locks.
What made you choose JumpCloud as the solution to your needs?
Ultimately, we were looking for a device management solution that enabled us to manage Mac and Windows machines and offered the ability to make changes remotely and push those changes out to users. We were also looking to improve our security practices so that devices and permissions could be centrally managed from one platform in the cloud. As we began searching for a solution, we saw that most options were either optimized for Macs or for Windows machines. JumpCloud offered coverage for both, which made the decision easy.
Could you tell us about your company’s environment? How many users? What resources do you manage, including devices + cloud/on-prem infrastructure + applications, etc.?
We have more than 70 end users with multiple endpoints, including cell phones and laptops. We rely on a highly customized CRM solution that we support and develop, including customized integrations. In addition to on-prem applications, we also use several cloud-based platforms, including integration platforms, email services, e-signature tools, e-generation and document management, file sharing, appraisal and HR applications, client-facing scheduling systems, VoIP phone and video systems, and punch list tools.
Please also list any integrations, features, commands, policies, and anything else you’re using. Now’s your chance to tell us how awesome your project is and why it should win!
We’re using JumpCloud’s Cloud RADIUS feature, which saves us a lot of work from a security perspective because users don’t have to call the help desk to get reconnected with the wireless network when certificates expire. Out of the gate, we implemented SSO for cloud applications and then began converting devices to authenticate using JumpCloud.
What are some results you’ve seen since implementing JumpCloud? What do you hope to achieve?
JumpCloud has also helped us significantly improve our onboarding processes. For example, when a new user onboards, we order a device, ship it to IT, and IT sets it up. For Windows devices, we use JumpCloud software management for certain apps. Once the agent is installed on a Windows device, it takes over and installs a couple of key apps using the Chocolatey integration. At the same time, JumpCloud has also helped us strengthen our security thanks to multi-factor authentication, improved password management, and device encryption. Looking ahead, we plan on adopting JumpCloud’s Zero Trust model.