hipages Group - Best Business Transformation

[ChrisG]

name: Chris Grisdale

title: Head of Information Security

contact information: (redacted)

company name: hipages Group

location: Sydney, Australia

• What solution (if any) were you using before JumpCloud?

Prior to the JumpCloud implementation, our Windows users were on Active Directory and our MacOS users were unmanaged which was a major problem for us. From a MDM point of view, we were using Meraki MDM on an ad-hoc basis across our devices. At a high-level, there were many platforms used that were hard to manage for the IT Operations team.

• What was the challenge your company was facing that led you to considering JumpCloud?

One of the main challenges we were facing is how we can centrally manage users and devices from one platform and efficiently onboard/offboard users to our environment. Additionally, we have a split of operating systems used across MacOS and Windows which is always a challenge to manage centrally.

• What made you choose JumpCloud as the solution to your needs?

At a high-level, our organisation was looking for a platform that could shift our business transformation to a more efficient and effective way to manage our users. As we were looking for a platform that provides identity and access management, device management and zero trust model capability, JumpCloud were able to provide all these functionalities centrally. Additionally, we were looking for a platform that is easy to navigate for our IT Operations team within one cloud-native dashboard. 

• Could you tell us about your company’s environment? How many users? What resources do you manage, including devices + cloud/on-prem infrastructure + applications, etc.? 

We are a cloud-native organisation with nearly 300 employees operating across Australia, New Zealand, Philippines and China that uses Google on the backend that syncs with JumpCloud. The IT Operations team maintain both managed and unmanaged devices across MacOS and Windows devices and over 30 SaaS cloud-native applications.

• Please also list any integrations, features, commands, policies, and anything else you’re using. Now’s your chance to tell us how awesome your project is and why it should win!

We went through an IT and security maturity uplift program and as part of this strategy, JumpCloud was a key dependent to ensure success. Moving away from Active Directory and becoming a pure cloud-native organisation, we implemented the product to centrally manage our end users identities, devices, SSO authentication, MFA and set conditional access policies for zero trust.

We were able to configure our MacOS profiles to ensure an easy integration and implementation of our new endpoint detection and response and next generation secure web gateway platforms. Additionally, it was a flawless process to sync our Google directory. Overall, the JumpCloud platform has transformed our business from the ground up to operate more efficiently, effectively and most importantly, securely!

• What are some results you’ve seen since implementing JumpCloud? What do you hope to achieve?

Overall, we have seen an increase in time saved for onboarding and offboarding employees with a centralised approach for all application authentication. We are hoping to automate this even further with integration with our new HRIS system in the next 12 months. Our security maturity has significantly increased as we have enabled a zero trust model through conditional access policies.

Additionally, we are hoping to use JumpCloud for RADIUS access at our offices in the next 12 months and will have utilised all of JumpCloud's capabilities!