MiQ Digital : Best Business Transformation, Best End User Experience, Most Innovative Use of Integration

[rohitmiq]

Name: Rohit Srivastava

Title: Director of Engineering , Platforms

Contact information: <redacted>

Company name: MiQ Digital (wearemiq.com)

1. What solution (if any) were you using before JumpCloud?

• We’re using On-prem Active Directory
• Disk Encryption using McAfee Native Encryption
• Manual Onboarding & Offboarding Process
• Different MDM tools for managing Windows and another for MacOS
• Manual User Password reset Process

2. What was the challenge your company was facing that led you to considering JumpCloud?

• Technical Challenges: Active Directory which needs to be on Corporate network for applying GPO and Password sync and to maintain the Active directory Users across all regions we have to deploy additional domain controllers across all locations and keep the databases in sync which incurred more cost for deploying the Window server and licensing.
• Cost Optimisation: Each AD server needed to be maintained on a regular basis to avoid the non sync of users which is time consuming and routine. This overall led to ~8000$ savings per year on an infrastructure and licensing model.
• Resource Optimisation: This also helped us bring down 1 Cloud & IT Support Engineer effort significantly.
• Future proof & Sustainable: Biggest challenge was the User password sync across multiple platforms which sometimes also caused Security issues as well as non-sustainable environments to maintain.

3. What made you choose JumpCloud as the solution to your needs?

• Centralised Employee Device management - Cloud based Directory which helps to manage users and devices across different regions specifically during Covid.
• Rescue during COVID - During Covid many places have lockdown. Jumpcloud helped to deliver the laptop directly to the New Employees and let us configure in Zero touch provisioning which gave us new joiners best onboarding experience.
• Interactive interface for ease of use for IT Admins - Really extensive interface for super easy to use by any new joinee in IT and support team
• Resource & Infra Cost efficiency - No havoc for infra maintenance or an extra resource to manage the software and modules
• 1 Stop & All in One solutions - MDM,Encryption,Patch management,Insight & so on.
• Highly Engaged Customer Support Engineer - Having a dedicated CSM always helps to know the state of the software as well as be aware of the Innovative roadmap that JC team is coming up with
• Enterprise Support & Customer Empathy - Customer support which is really good. During our testing stage we have raised multiple concerns even though there was a time zone difference and the support is top notch.

4. Could you tell us about your company’s environment? How many users? What resources do you manage, including devices + cloud/on-prem infrastructure + applications, etc.?

• We’re MiQ, a programmatic media partner for marketers and agencies. We connect data from multiple sources to do interesting, exciting, business-problem-solving things for our clients. A self-funded business, the company has now grown to over 1100 employees, with 15 global offices covering 4 continents.
• We’re fully in Cloud & Container based infrastructure as we recently deprecated Active directory with help of Jumpcloud. We don’t have any On-prem server in any of our offices across the globe. We have almost 1100 users so far and yet growing.
• All our workloads are hosted in our AWS Infrastructure and all users are currently managed via IDP+SSO solution i.e. Google+OKTA.
• All our laptops are fully managed using Jumpcloud MDM and Disk encryption policy.
• We’re using more than 100 applications which are inhouse applications and also SaaS based applications
• We have a ratio of 49% of windows and 51% of Mac machines.
• We have a strong suite of Business System with highly secured ecosystem using Technologies like SentinelOne, Meraki Firewall and many more

5. Please also list any integrations, features, commands, policies, and anything else you’re using. Now’s your chance to tell us how awesome your project is and why it should win!

• Directory Syncing: We have directory synced enabled for Active Directory and Google to have One password across all accounts.
• Jumpcloud User Self Portal saviour of our IT team - Every hour we had a lot of user lock out issues when we’re on Active directory specially during weekend and holidays but with the help of Jumpcloud, all users are able to change their password and unlock themselves and users feel comfortable when they receive password link instead sending the temporary password when using AD server.
• Local Admin Password Rotation - One Interesting feature we have rolled out recently is the local admin password rotation through Jumpcloud Command. To secure the Local admin passwords we have implemented this feature which helps to change all the local admin password remotely in all the users machines.
• WiFi Authentication - Our Corporate wifi used basic pre-shared key which got saved in all the users' devices which included the users who left our organisation. So we have recently leveraged the RADIUS authentication for office Wi-FI authentication which was applauded by many users as they don’t need to remember the wifi password instead they can use their same system password.
• Script to check application Installed - We have received commercial software usage compliance notice from one of the software vendors (Docker Desktop). With these scripts we have checked all the users' machines and identified all the users who have the software installed which helps us to quickly remove all those software easily in just clicks and saves us from legal compliance & billing issues.
• Centralised BitLocker and FileVault management using Jumpcloud gives better control in the data protection and compliance
• Software installation through Jumpcloud is a boom which reduces our new user setup within 10mins. We added required software to the Device groups and when we add users to that specific group then all software get installed automatically without disturbing the user. We have used this cool feature many times to mass roll out the new software to the users machines without any issues with 100% success rate.
• VPN Authentication: Earlier we used Active Directory for the user authentication in our VPN authentication and recently we have moved to Jumpcloud LDAP based OpenVPN authentication which helped to get stronger in our security posture.
• Patch Management - Using OS Patch Management helps to manage new version OS tested before putting into Production
• HRIS based Onboarding and Offboarding Workflow which saves lot time for IT team. We have been able to integrate with 2 major HRIS platforms like Namely & Hibob and have unblocked us in many on the way blockers via JC utilities
• Commands - Screen lockout policy which helps in the compliance, Don’t display username on login screen, Installation of Antivirus via Command

6. What are some results you’ve seen since implementing JumpCloud? What do you hope to achieve?

JumpCloud overall has been a game changing platform for us. It had significantly speeded up the delivery time for System Engineers. Having JC in our ecosystem is a testimonial to the fact that we are on the right path to scale to a 1 Billion Dollar business with right future proofing tools in our pocket.

Results so far:

• We have deprecated Active Directory from our Infrastructure
• Unified MDM solutions for managing all machines in one place
• Centralised Disk Encryption management
• Software patch management
• One touch provisioning of MacOS
• 100% Automated Onboarding and Offboarding Workflow
• VPN authentication via Jumpcloud LDAP
• Radius based Wi-Fi Authentication
• Local Admin Password Rotation

Coming up:

• SSO for all applications
• Jumpcloud based Asset management system
• Centralised Log management via Directory & System Insights
• More Powershell/bash commands in research

[bitanshudas]

Excellent use case!!

[BScott]

Winner: Community Choice