e3 Civic High, San Diego, CA
e3 Civic High is a public charter high school located in downtown San Diego. We are a unique school in that we occupy the 6th and 7th floor of the San Diego Library. We pride ourselves on being a Design Thinking school and we aggressively adapt technology to deliver on our mission to engage, educate, and empower our learning community to be caring, passionate, life-long learners and civic leaders that are prepared for college, workforce, and life.
Although our school only has a current enrollment around 400 with a staff of about 70 we face a surprising number of challenges for a business our size. In addition to the government regulations faced when dealing with youth, schools have seen an increase in the number of cyberattacks over the past year. We have the challenge that our devices are carried and used by teenagers who may not always make the best decisions. JumpCloud for us is serving in the capacity of glueing together our many disparate platforms and providing a single point for identity management and asset assignment. It did not directly replace any systems but has taken on aspects of a variety of systems.
JumpCloud's API provides us the ability to connect all of our systems and keep them in sync. The flexible web interface is useful at our help desk, at my desk or when I am leading a class in one of our studios. The system's ability to allow us to quickly get information about how devices are deployed or to reassign devices as required are necessary as we manage a variety of device roles including one to one devices, studio (classroom) devices, staff only devices and lab devices accessible to all.
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Currently we have scripts in place that keep PowerSchool, Google, Bamboo and JumpCloud all in sync. These run each night. Our hope is to simplify both our enrollment and separation processes with the built in connections to Bamboo and with better scripting to remove the 13 step process it takes to separate a scholar in all our systems. With limited staff and laptops 'just breaking' all the time. reducing the management while maintaining or increasing security is a must have.
What are some results you’ve seen since implementing JumpCloud? What do you hope to achieve?
When a scholar can't participate in a class activity because of a technology issue, they are missing out on learning. This can have compounded effects over time. Our goal is to respond to our user's needs to get them back to their learning environment as quickly as possible.
We would like to increase the amount of automation in our IT systems to improve response times, allow for more self service and prevent errors that can lead to issues and security compromises. We want to be able to engage some of our scholars to help our in IT roles so they gain experience in real world systems.
In the next year we are facing a complete replacement of our network and phone systems from a third party to self managed system. We would like to see that be able to come only with authenticated WiFi access without an increase in our work effort. We would also like to be using JumpCloud in new ways to reduce the number of different systems we maintain.