We’re seeking your engagement in several beta programs that will introduce significant new capabilities that will greatly enhance what you’ll get out of JumpCloud. You’ll be able to consolidate your IT workflows to make better use of your time. They include JumpCloud’s upcoming asset directory, Remote Assist (it does exactly what it says), and revamped admin mobile app. Our community will serve as a sounding board for your feedback and ideas. Your contributions will generate improvements to JumpCloud that you’ll have genuine input into. Our team will monitor this thread to get you started.
JumpCloud recognizes how growth is an inflection point in how IT is managed, from the user identity lifecycle through device management, and reporting. We’ve begun adding new enhancements that translate into greater usability for admins and users, as well as scaling IT and making your operations more seamless. Ultimately, you’ll have a greater understanding of what’s happening across your organization, which builds a strong foundation for your team to accomplish more than ever.
I'm personally excited about these betas, because as a former IT director, several of these features were separate invoices and products that didn't "talk to each other". Scaling IT and consolidating your admin tools is important as you grow. My company was acquired, and one of the most burdensome tasks during the "transition services" was tracking assets, licenses, and supply chain. I can only imagine the time I could have saved (and allocated to more important things) if administrative tasks to manage all of my tools wasn't such a burden. I hope that these new features will make your life easier and more productive.
These betas are among the first deliverables that will ultimately allow JumpCloud to become a platform of orchestrations and automations, with triggers for events that matter to you. Here's a sneak peak at the first round of betas:
A single pane of glass and source of truth for all Assets that IT Admins care about.
Import Assets via CSV and View list of devices
Admins can access their JumpCloud environment through a completely new JumpCloud mobile app.
We take customer feedback very seriously and your needs dictate our roadmaps. Emails and communications from platform are read by and responded by our CEO (Raj) every day. Additionally, product managers have full visibility into every feature request from the portal and read them daily. We always want to ensure that we're solving problems for you.
Solved! Go to Solution.
Beta Signup Process
To gain access to the betas you will need to send an email to firstname.lastname@example.org
In that email, please include the following:
This will be reviewed and product will update account flags in one batch instead of multiple submissions.
Understand, that by volunteering, you are stating you are willing to participate. There are limited seats for each beta. And not every account will be able to use every beta. For instance, if you don't have device management, you can't use Remote Assist.
The Product Manager will reach out to you to gather more information as betas become available. You may be asked to fill out more information at that time!
Primarily Remote Assist and Mobile Admin App.
I would be happy to look at Asset Directory as well and provide feedback on that if you need it. However, having that functionality included within JumpCloud is not something I see as a priority for us as an organization so I'm not likely in the target audience.
This is fantastic news! I was just talking with one of our engineers yesterday, asking them if there was a remote support functionality in JumpCloud that I was somehow overlooking. A proper mobile app will be a nice convenience as well but I'm super stoked to take a run at remote support. One less app to open and closer to a single pane of fun and efficiencies.
The Remote Assist and Asset Directory features both came up in the last FIreside chat I participated in. That's amazing to see how you take feedback and input from the community and users and implement it.
My organization would like to take part in all betas! The remote assist option will rock my helpdesk team's world 😎
(insert Horshack OOH! OOH! gif here)
Yes please sign me up for all the beta things! I am not afraid to break things or tell you they're broken. Right now we don't have a ton of users in JC but I do spend time in the MSP multi-tenant portal and doing so from my phone would be great. I very much want to try out the remote access as well.
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